HEAD ON DESIGN CC email@example.com In this document, you will find the following topics:
Head on Design Terms and Conditions 1. Copyright 2. Design Copyright 3. Manufacturing & Delivery times 4. Returns and Exchanges 5. Repairs Head on Design Website Terms and Conditions 5. Website Content 6. Website Private Policy Statement 7. Dislcaimer 8. Hyperlinks 9. Security 10. Governing Law 11. Changes to Agreement
HEAD ON DESIGN TERMS AND CONDITIONS
1. COPYRIGHT All materials posted on this site are subject to copyrights owned by HEAD ON DESIGN cc. All rights not expressly granted are reserved. The names, trademarks, service marks and logos of HEAD ON DESIGN cc appearing on this site may not be used in any advertising or publicity, or otherwise to indicate HEAD ON DESIGN cc's sponsorship of or affiliation with any product or service, without the HEAD ON DESIGN's prior express written permission. To obtain permission for the commercial use of any content on this site contact Joanna Orr at firstname.lastname@example.org. 2. DESIGN COPYRIGHT All artwork and technical design is copyrighted to Head On Design and Joanna Orr and may not be reproduced without prior permission.
3. MANUFACTURING AND DELIVERY TIMES Please note we don't carry stock of all our products. Read descriptions carefully to see which still need to be manufactured, and allow a wait of 2.5 weeks excluding your delivery time.
Delivery times and cost:
Local (Cape Town and outlying areas) 3 - 4 working days from date of payment R80 (surcharges may be added for larger sculptures)
The rest of South Africa 5 working days from date of payment R100 (surcharges may be added for larger sculptures)
International 2 - 3 weeks from date of payment R480 (surcharges may be added for larger sculptures)
3.1 You ordered the wrong thing: If you discover on receipt of your package that you have ordered the wrong size, material or colour, you are welcome to return it (at your own cost) to be exchanged for the correct item and we can chat about who owes what if there is a price difference.
3.2 We sent you the wrong thing: If you discover that the wrong item has been sent to you, (i.e. Head On Design made a mistake), then we will refund you the cost of postage once we’ve received the incorrect item and sent you the correct product.
3.3 You just don’t want it anymore: You realise upon receipt of the package that it’s just not want you want and you want to exchange or receive a refund.
Please note that for scenarios 3.1 to 3.3 it is unlikely that we will issue a refund or exchange if it is clear that the product has been broken or damaged, so please make sure it is returned in it’s original form (flat-packed) and well packaged for postage, (i.e. in its original box packaging, that is protected by bubble wrap). Please also ensure you send it with a tracking number and insurance, as a refund/exchange cannot be issued if Head On Design does not receive it.
3.4 Something broke in transit: If a piece inside the box has been broken or damaged during transport, please take a photo of that piece and email it to this email address and we will replace it for you.
For all Return/Exchange correspondence, please email email@example.com Strictly no refund or exchange will be issued on sale/reduced price orders. 5. REPAIRS Be very aware of how you hang a sculpture on your wall, especially a X-board (white board) sculpture. Please ensure that the wall-mounted sculpture you have is securely hooked into the base. An incorrectly hung sculpture may fall off the wall. Please also ensure and that it is not leaning too far forward as a result of a nail sticking further than 5mm out of the wall. This causes wear on the sculpture. If part of a sculpture needs replacing due to damage or wear, Head On Design will be happy to replace a particular piece(s) and the cost of replacement and postage will be charged.
HEAD ON DESIGN WEBSITE TERMS AND CONDITIONS
8. HYPERLINKS 8.1 No person, business or web site may link to any page on this site without the prior written permission of HEAD ON DESIGN cc. Such permission should be applied for by contacting HEAD ON DESIGN cc at the address indicated in para 7 above. 8.2 In the event of HEAD ON DESIGN cc providing hypertext links other web sites as a service to its users, this service does not mean that the HEAD ON DESIGN endorses those sites or material on them in any way. The HEAD ON DESIGN cc is not responsible for the use of a hypertext link for which a commercial charge applies. Individual users are responsible for any charges that their use may incur. The privacy practices of those sites linking out of us, is not our responsibility. We'd recommend you check their policy on privacy before disclosing personal information. 9. SECURITY Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorised access to any page on this website shall be prosecuted and civil damages shall be claimed in the event that HEAD ON DESIGN cc suffers any damage or loss. 10. GOVERNING LAW This site is hosted, controlled and operated from the Republic of South Africa and therefore the South African law and the jurisdiction of the South African courts shall govern any action in terms of the use or inability to use this site. 11. CHANGES TO AGREEMENT HEAD ON DESIGN cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.